U.S. players still looking for an alternative financial method
Following NETeller and MyCitadel puling out of the US online gambling market, nearly every third party payment processor did the same this past month. When all the dust cleared, it seemed as if only one remained, ePassporte.
But, ePassporte, one of the few remaining e-wallets available to U.S. online gamblers, is having some difficulty keeping up with demand judging by player communications with the company.
The result is that new clients could be waiting up to three weeks for their accounts to become active. In addition to volume delays, there are also “standard” delays in processing deposits. The average wait time for a deposit to load from a verified bank account is seven business days, according to the site. Several players have been told by harassed customer service reps, who released the following statement recently:
“Due to unusually high call and email volumes, you may experience extended hold times when calling us or there may be a delay receiving a response to your email inquiry. We apologize for the inconvenience. We are exerting all efforts so that we may attend to your phone calls and emails as soon as possible. Your calls and emails will be answered in the order they are received. We appreciate your patience and cooperation.”
There are also fees for loading and withdrawing money. For every $100 loaded into ePassporte, the e-wallet takes $5 or a portion thereof for lesser deposits. Withdrawing money from ePassporte to a bank account carries a $2 fee. If a player upgrades to the Visa Electron, a type of ATM card tied to a personal ePassporte account, he/she can expect to pay $2 per ATM transaction. There is a $35 activation fee for the card.
Visit Payment Methods page for more information.
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